Frequently Asked Questions
Do you offer custom or made-to-order jewellery?
Yes! We specialize in fully custom jewellery through our CAD (Computer-Aided Design) process. Whether you have a design in mind or want to modify an existing piece, our team will create a digital 3D model for your approval before production begins, ensuring the final piece matches your vision exactly.
What payment methods do you accept?
We accept both Cash on Delivery (COD) and Online Payment for your convenience, so you can choose whichever option works best for you at checkout.
Do you ship internationally?
Yes, we offer worldwide shipping. No matter where you’re located, you can shop our collection and have it delivered to your doorstep.
How long does it take to process and dispatch my order?
Ready-to-ship items are typically processed and dispatched within 1–2 weeks. Custom and made-to-order pieces may take additional time depending on design complexity — we’ll keep you updated throughout the process.
Do you offer returns or exchanges?
Our return and exchange policy depends on where you placed your order:
- Orders via Daraz: Unfortunately, we are unable to offer returns or exchanges on orders placed through our Daraz store.
- Orders via our official website: If the item is unused and undamaged, we’re happy to help. Every returned item is first fully inspected by our team.
- Broken or damaged jewellery is not eligible for return or exchange.
- Approved returns will have 15% deducted to cover wages and manufacturing costs.
- Approved exchanges will have a minimum of 10% (up to 15%) deducted to cover wages, depending on the item.
Please inspect your order carefully upon delivery and reach out to us as soon as possible if you’d like to request a return or exchange.
Do you offer a warranty or after-sales support?
Yes, we stand behind our craftsmanship with a lifetime warranty on our jewellery. If you ever need repairs, re-plating, or general after-sales support, our team is here to help ensure your piece continues to look its best for years to come.
What materials do you use in your jewellery?
We use genuine 925 Sterling Silver and 21K Gold, along with high-quality Cubic Zirconia stones and Rhodium plating on select pieces for extra shine and durability. You can learn more on our Specifications page.
How do I know what size to order?
We provide detailed size guides for rings, bangles, and bracelets on each product page to help you measure accurately at home. If you’re still unsure, feel free to contact us — we’re happy to help you find the perfect fit.
How can I contact you if I have more questions?
You can reach our team anytime through our Contact page. We’re always happy to assist with sizing, custom orders, order status, or anything else you need.
