# FAQs - URL: https://samijewellers.com/faqs/ - Published: 2026-09-06 - Updated: 2026-10-07 > **Key takeaways:** The Sami Jewellers FAQ page provides clear answers about our online jewellery services. From custom designs and certifications to delivery and repair, we explain how our Old Anarkali workshop creates brand-new pieces and delivers them securely across Lahore and internationally. ## Frequently Asked Questions ### Do you offer custom or made-to-order jewellery? Yes! We specialize in fully custom jewellery through our CAD (Computer-Aided Design) process. Whether you have a design in mind or want to modify an existing piece, our team will create a [digital 3D model](https://samijewellers.com/jewelry-cad/) for your approval before production begins, ensuring the final piece matches your vision exactly. ### What payment methods do you accept? We accept both **Cash on Delivery (COD)** and **Online Payment** for your convenience, so you can choose whichever option works best for you at checkout. ### Do you ship internationally? Yes, we offer **worldwide shipping**. No matter where you’re located, you can shop our collection and have it delivered to your doorstep. ### How long does it take to process and dispatch my order? Ready-to-ship items are typically processed and dispatched within **1–2 weeks**. Custom and made-to-order pieces may take additional time depending on design complexity — we’ll keep you updated throughout the process. ### Do you offer returns or exchanges? Our return and exchange policy depends on where you placed your order: - **Orders via Daraz:** Unfortunately, we are unable to offer returns or exchanges on orders placed through our Daraz store. - **Orders via our official website:** If the item is unused and undamaged, we’re happy to help. Every returned item is first fully inspected by our team. - Broken or damaged jewellery is not eligible for return or exchange. - Approved **returns** will have **15% deducted** to cover wages and manufacturing costs. - Approved **exchanges** will have a minimum of **10%** (up to 15%) deducted to cover wages, depending on the item. Please inspect your order carefully upon delivery and reach out to us as soon as possible if you’d like to request a return or exchange. ### Do you offer a warranty or after-sales support? Yes, we stand behind our craftsmanship with a **lifetime warranty** on our jewellery. If you ever need repairs, re-plating, or general after-sales support, our team is here to help ensure your piece continues to look its best for years to come. ### What materials do you use in your jewellery? We use genuine **925 Sterling Silver** and **21K Gold**, along with high-quality **Cubic Zirconia stones** and **Rhodium plating** on select pieces for extra shine and durability. You can learn more on our Specifications page. ### How do I know what size to order? We provide detailed size guides for rings, bangles, and bracelets on each product page to help you measure accurately at home. If you’re still unsure, feel free to [contact us](/contact) — we’re happy to help you find the perfect fit. ### How can I contact you if I have more questions? You can reach our team anytime through our [Contact page](/contact). We’re always happy to assist with sizing, custom orders, order status, or anything else you need. ## Frequently asked questions ### Do you have a showroom in Lahore? No, our showroom has closed. We operate fully online, with jewellery crafted in our Old Anarkali workshop. ### Do you offer custom jewellery designs? Yes, we create bespoke pieces tailored to your preferences, produced brand-new in our workshop. ### Do you sell silver jewellery in Lahore? Yes, we design and deliver silver jewellery including rings, bracelets, and pendants. ### Where can I buy gold jewellery in Lahore? Orders are placed online through our website. We design and deliver exclusive gold jewellery collections directly to customers. ### Do you provide diamond jewellery in Lahore? Yes, we specialize in diamond jewellery with authenticity certificates for every piece. ### Is your jewellery certified? All diamond jewellery comes with certification, and gold jewellery is hallmarked for purity. ### Do you provide bridal jewellery sets? Yes, we design complete bridal jewellery sets in gold, diamond, and silver. ### How do I place an order? Orders are placed online with invoices generated digitally and delivery arranged securely. ### Do you ship jewellery outside Lahore? Yes, we deliver jewellery across Pakistan and internationally to over 40 countries. ### How long does delivery take? Delivery within Lahore usually takes 2–3 business days, while international shipping varies. ### Do you offer jewellery repair or resizing? Yes, we provide repair, polishing, and resizing services for jewellery purchased from us. ### What makes Sami Jewellers different from other jewellers in Lahore? We operate fully online, designing brand-new jewellery in our workshop with certified materials, secure invoicing, and reliable delivery.